Frequently Asked Questions
At Ovova, we aim to offer one of the most reliable and professional minicab hire services across areas such as Kingston, Richmond, Esher, Surbiton and Epsom. Wherever you need to get to, our experienced drivers will get you there safely and on time. However, if you’d like to find out more about our company before you go ahead and make a booking, then we’ve listed some of the most common questions we get asked below.
Airport transfers, wedding transportation, meet and greets, a courier service, school drop-offs and long and short-distance cab journeys are some of the services we are proud to offer. However, if you are looking for a service we have not listed on this website, please feel free to contact us to discuss your individual requirements.
Yes. We place customer safety at the heart of everything we do, and all our drivers must adhere to this ethos at all times. As well as having experience in dealing with the roads in the Capital, our drivers also have to go through a formal driver training programme that focuses on things like defensive driving and passenger safety.
Our drivers can accept cash. However, we also accept some of the leading credit and debit cards to make things easier for you. Solo, American Express, Visa, MasterCard and Maestro are some of the brands we can cater for.
This will depend on the number of passengers and where you’re going to. However, we are proud to offer a fixed pricing structure here at Ovova. Providing all of the information you provide us with during the booking process is correct, the price we quote is the price you’ll pay.
We aim to cater for all requirements, and our fleet reflects this. As such, we offer saloons, executive saloons and 6, 7 and 8-seater vehicles.
This can be done by calling our friendly customer services team on 0208 8391 333 or book online or by downloading our new iPhone and Android apps.
Our services are available 24 hours a day, seven days a week.
If you’d like to make some amendments before your cab is due to be dispatched, then you can do so through our app or by calling the office. You may incur a charge if your cab has already been sent.