What to Expect When You Book an Airport Taxi with Ovova

 

So you’ve heard about Ovova — maybe through a friend, a Facebook ad, or while searching for a reliable airport taxi in Surbiton or Kingston — and now you’re wondering: how does it actually work?

If you’ve never booked with us before (or are switching from an app-based service), here’s a simple, friendly walk-through of what to expect — from first enquiry to final drop-off.

Step 1: Easy Booking — Your Way

Booking a pre-booked airport taxi with Ovova is simple and flexible. Choose what suits you:

• Book online through our quick form
• Call us on 020 8391 3333 or 020 8977 3312
• Use our app, available for both iOS and Android

Whether it’s 3am or 3pm, our team is ready. Once your booking is in, we’ll confirm everything with you — and your price is fixed up front. No meters. No surge pricing. No surprises.

Step 2: Tell Us What You Need

To make your journey smooth, we’ll ask a few simple questions:

• Where you’re being picked up from
• Which airport and terminal you’re going to (or arriving at)
• Flight number (for live tracking of arrivals and delays)
• How many passengers and how much luggage
• Any special requirements — like a child seat, extra luggage space, or accessibility support

If your flight is delayed or rescheduled and your driver hasn’t been dispatched, we can adjust your booking at no extra cost. That’s one less thing to worry about.

Step 3: The Right Car — Matched to You

We don’t send “whatever’s nearby.” We match your journey to the right vehicle:

• Saloon cars for individuals or couples
• Executive saloons for business travel
• 6-, 7-, and 8-seaters for families or groups
• Wheelchair accessible vehicles, if needed

All Ovova vehicles are modern, spacious, and GPS-enabled, and our control room monitors traffic conditions in real time to help your driver avoid delays on busy routes like the A3 or M25.

Travelling for Work or with Family? We’ve Got You Covered

Not all airport journeys are the same — and we tailor the experience whether you’re:

• Flying solo for a business trip
• Travelling with family and luggage
• Coordinating group travel or airport pickups

For business travellers, our executive vehicles offer a calm, comfortable environment to make calls, prepare for meetings, or just relax. Need a reliable drop-off at City Airport or an early pickup from Heathrow? We’ve got it covered — with on-time service and fixed invoicing available.

For families and groups, we offer spacious vehicles that can fit prams, suitcases, car seats, and even grandparents. Just let us know what you need, and we’ll make sure you’re not squeezed into a car that’s too small or ill-equipped.

Whether it’s work or play, Ovova makes airport travel seamless, reliable, and suited to you.

Step 4: On the Day — You’re in Safe Hands

Here’s what happens when it’s time for your airport transfer:

• You’ll receive a notification or confirmation call before pickup
• Your driver will arrive promptly at the agreed time
• If you’re arriving at the airport, we include 45 minutes complimentary wait time
• You’ll have direct contact with your driver, if needed
• Luggage assistance and drop-off right at the terminal entrance

Booked through our app on the App Store or Google Play? You’ll be able to:

• Track your driver in real time
• See updates on their arrival
• Pay seamlessly via linked card
• Travel cash-free with instant confirmation

Step 5: The Ovova Difference

We’re not just another “local taxi firm.” Ovova is a specialist airport transfer company built on reliability, service, and peace of mind.

• Fixed pricing — what you’re quoted is what you pay
• Live flight tracking and route optimisation
• Friendly, fully licensed, professional drivers
• Vehicles cleaned and checked regularly
• 24/7 service, 365 days a year
• Easy alterations if your plans change

Whether you’re heading to Heathrow before dawn or arriving at Gatwick late at night, we’ve got you covered.

Bonus: For Frequent Flyers & Business Travellers

If you travel regularly, ask about our Ovova Priority Account. Perfect for individuals or businesses, it offers:

• • Faster pick-up times
  • Executive vehicle access
  • Priority booking slots
  • Up to 20% off airport journeys

 

To open a business account, just give us a call or request a callback online.

First Time Booking? Here’s What Our Customers Say:

“A friend recommended Ovova for an airport transfer at the last minute. All I can say is, wow! Really quick, efficient service and a good price.”
– Linda, Kingston

“Booked for a family holiday with lots of bags — they sent a clean 7-seater, helped with everything. Excellent service.”
– Priya, Surbiton

Ovova at a Glance

• Fixed-price airport taxi bookings
• Friendly, licensed local drivers
• 6-, 7-, 8-seater and executive vehicle options
• 24/7 service with real-time traffic management
• Free cancellation: 1 hour before one-way, 24 hours before return
• 45 mins complimentary wait for airport pickups
• All major London airports covered: Heathrow, Gatwick, Luton, Stansted, City, Southend
• Service areas: Surbiton, Kingston, New Malden, Worcester Park, Epsom, Richmond, Thames Ditton, Esher, Hampton Court, and more

Ready to Book Your First Journey?

It’s easy. Call 020 8391 3333 or 020 8977 3312, book online, or download the Ovova app on the App Store or Google Play to get started.

Whether you’re off on holiday or flying for work, Ovova gives you peace of mind from door to terminal — every time.

Author admin@ovova.co.ukPosted on June 16, 2025June 21, 2025